Utmost customer satisfaction is the key to success for any business. If you have a WordPress based business website then there are a variety of customer support plugins available to achieve the higher customer satisfaction and boost your business. In today’s modern era, millions of people from all across the world are getting connected to the web. Therefore, to assist them in the best possible way is highly required as it is the huge part of any business. So, keep in touch with your customers by establishing a robust customer support system and tell them about your business, services, and products easily.
WordPress CMS has thousands of powerful plugins, some of them are for customer support & helpdesk ticketing system to provide awesome support and influence your system. Here is a list of the most versatile customer support plugins on WordPress:
1. Awesome Support
It is an open source helpdesk plugin that comes with a huge list of free and premium features. Awesome Support is the most flexible support plugin that runs on every WordPress website. This plugin provides media & file uploads, ticketing system, restricted access, and email notifications to bring yours with full-fledged customer support system. After installation & activation, it can run within five minutes. This plugin is mobile responsive, GDPR ready, and many other features. If you want to use it fully, then you can use it for premium extensions.
For businesses, Zendesk is the most popular customer support plugin. It seamlessly supports all WordPress sites along with various products, teams, docs. This is free and capable enough to power your customer support system. It comes with some unique features, for example, one can easily turn their existing blog comments of WordPress into separate support tickets. You can implement this plugin in your WordPress site and utilize various features such as phone support, support ticket management, and live chat functionalities.
3. Help Scout
With the help of Help Scout customers support plugin, you can configure multiple mailboxes for each shared email address. You can analyze reports to audit the performance of your team for the WordPress dashboard. With more than 50 integrations, you can utilize the Help Scout system with any plugin you want. Help Scout widely supports phone calls and it has over 50 voicemail services and can be increased according to your needs. It also comes with an app version for Android & iOS and hence your customer support center is moveable to anywhere at any point in time.
4. WP Support Plus Responsive Ticket System
In our list, WP support is another customer support plugin which already counted as one of the best on the market. However, a new user should be recommended using SupportCandy as it has some extra support for new users. The major benefit of WP Support Plus Responsive Ticket System is that one can utilize unlimited tickets as well as an unlimited number of agents. This plugin is well known for the highest performance. Its premium add-ons include mail notifications, conditional agent assignment, create satisfaction surveys, export tickets, and much more.
5. JS Support
This plugin is based on Bootstrap based support system, especially for WP bloggers. Add-on features allow visitors to create new tickets within front-end. Its free version has many features like attachments of multiple files, filters on tickets, create unlimited departments, download plugin versions, and custom fields for tickets. Through email, HTML editor, & mobile-friendly design, you can enjoy its simple & effective ticket notifications. If you will go for its paid version, you can take advantage of additional features like Staff permission, and Agent’s satisfaction reports, etc.
It is a paid WordPress customer support plugin which gives you a full control over your support system. To get the best customer support system to integrate it with your WordPress site with any theme. You can opt various features like ticketing system, unlimited agents, file and media uploads, email notifications, etc.
7. Catchers Helpdesk
Catchers Helpdesk plugin comes with robust customer support features such as ticket history, ticket status, customer profiles in order to make a responsive support system. It saves your time as it allows you to save common replies as canned responses. It has enough capacity to handle all your customer support tasks but if you want to extend its power then you can utilize different add-ons that can solve all your needs. Metrics reports, WooCommerce integration, and additional contact form fields can be installed with the help of add-one to make Catchers Helpdesk more powerful.
Above-mentioned customer support WordPress plugins are very helpful to build a solid support system. Further, it also helps your customers with a well-organized, easy to manage WordPress website. So, you may provide consistent, reliable, & timely support to your customers with the help of these WordPress customer support plugins.